A Lady Found A Fly In Her Food Ordered From Zomato, And What Happened Next Will Make Your Day

5:16 pm 15 Aug, 2018


Indian restaurant search and discovery platform Zomato has built a reputation of meeting the customers’ demands in every possible way. Last month, a Mumbai based resident tried to get into a conversation with Zomato’s customer care executive in complete Hindi. Surprisingly, the customer care official turned out to be very supportive and the conversation took a hilarious note.

On the other hand, a new case has now come up and it appears that a Twitter user @Vellawanti looks quite unhappy with her recent order from Zomato. The user wasn’t pleased at all since her ‘briyani’ had an extra ‘topping’.




She then decided to take the matter forward with the executive. This is what she wrote to the executive:


Due to obvious reasons, the executive apologised instantly and even though of sorting things out with her. The executive responded and said:

“Trust me I am here I will help you for sure and I will do everything to make the things right. Just allow me a moment to connect with the restaurant and I will get back to you with a update.”



To her shock, this is what happened next when the customer care replied:

“I have updated the same to the restaurant, they will add an extra topping of dead roasted house fly in your ‘biryani’.”



Take a look at the screenshots below:



One more!



The user later shared the screenshots of her chat with Zomato customer care on her twitter account @Vellawanti.



Zomato soon took notice of her tweet and replied to fix things!



This is what she tweeted next:



The customer care further reached out to her. She also added that the person has apologized to her. Finally, putting an end to it she quoted:

“I like Zomato and the person was genuinely sorry. It was an honest mistake. I don’t want this person to be fired.”


What do you think about this whole Zomato saga?

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