Delhi Metro is the lifeline of Delhi, literally! And when the travel is so efficient and fast, the metro is bound to witnesses rush hours during the day.
Hundreds of thousands of commuters try to get into or step out of these trains every day. And when the rush is at its peak, accidents might happen.
Reports say that since 2014, around 136 people fell on the Delhi metro tracks.
So, what should you do if you find someone accidentally falling onto the tracks?
1. Every platform and station control room has an ESP (Emergency Stop Plunger) switch.
Press the button and it will apply emergency brakes on the approaching trains. If you are unable to located the switch, report the security guards and metro officials present nearby.
2. You can also help the person by asking him/her to lie flat and between the rails so that the incoming train can pass over them without hurting.
Do note that they must lie on their stomachs and keep their heads down. Ask the authorities to inform the train drivers and other officials of the accident.
3. If you do not see the metro train approaching, it is better to help the fallen commuter get back onto the platform.
Every platform of Delhi Metro has security guards. Seek their help.
4. Wave your hands to signal the driver of an incoming train that someone has fallen on the tracks.
The Metro trains have a different type of emergency brakes which can make it halt faster when applied. If you see the train approaching, wave your hands to make the driver spot the person who has fallen onto the tracks. This way, the driver will apply the brakes to halt the train giving ample time for the person to get out of the way.
5. Another way is to direct such a person to either end of the platform through the track from which the train is not supposed to come.
Most commuters know the direction from where the train will be coming. Someone who has fallen onto the tracks can be told to run on the tracks in the opposite direction to the end of the platform. It is easier and safer to help someone who has fallen on the tracks back onto the platform from that point.