We have often read customer complaints about sexual harassment and disregards on Uber’s official social media handle. The famous cab service company is not new to such complaints but looks like Uber drivers have found a new way to trouble their customers.
JP Muduli, a distressed Uber customer has shared his experience on Uber’s timeline about how a driver tricked him and made him pay double the money he was charged by the company. In his post, Muduli has shared a new trick that Uber drivers these days are using to mint extra money from the customers.
Here’s what JP Muduli wrote in his post:
“Everyone be aware of uber drivers who are trapping customers in a new way. You could be one of the victim of this. On 24th November I had booked cab for Bengaluru airport with payment method Paytm. On the way before the toll gate the driver stopped car side of the road saying he need cash as payment method to pay the toll and when I disagreed he said he can’t go further. I was really hopeless that time as I had to catch the flight in next 20 minutes. So after an argument with him, I agreed to pay by cash and he said he will cancel the Paytm payment which will be transferred back to my account after 15 minutes of trip completion.
After completion of the trip I paid by cash 871 and also same amount got deducted from my Paytm. After waiting for long time before my flight departure, I contacted uber support and reported about this issue . They completely denied to help with this as well as not even shared the contact number of the driver so that I could reach him . “At least they could have engage both me and driver to conference to investigate this ugly situation”.
“So this is kind of encouragement for drivers to do such things repeatedly. At end I lost extra 871 and both uber and the driver took double amount and cheated me as a customer . This can happen to you also, so be careful of uber ride think twice before booking. That was my last trip with uber ended my journey after 2 years of being a customer with a worse and disgusting experience.” (sic)
It is shocking that the drivers of a worldwide famous company are tricking their customers in this way. However, Uber is quick enough to take necessary actions in such situation.
As soon as the distressed customer shared his problem, the company asked him to share his details to look into the said problem.
The company took no time in solving the issue and refunded the money to JP Muduli whom the driver tried to trick.