Just a day back, I discussed something about traveling in a cab and its expenses with one of my colleagues. I briefly narrated a horrible experience I witnessed with an Uber driver on August 2 in which I along with my two friends wasted over two hours arguing with an Uber driver over a huge amount that he charged after reaching the destination. After all our efforts discussing the issue with the customer care gone wasted, we ended up paying the amount.
In a bizarre case, a man in Bengaluru had to sit on the driving seat of an Uber cab and was forced to drive himself home after the driver reached there drunk.
Narrating his horrific experience on Twitter, the man, named Surya Oruganti, said that the ride back from Bengaluru airport was not quite what he expected. He said that the driver was drunk and drowsy and that he had to pull the car over to the side and drive all the way home.
Surya Oruganti narrated the bizarre incident with two pictures to support his claim. This is what he wrote and posted:
@Uber_India, the ride back from Bangalore airport was not quite what I expected. The driver was drunk and drowsy. I had to pull the car over to the side and I drove all the way home. Pic with the driver in the rider seat passed out.
You need to fix this @Uber , @Uber_Support pic.twitter.com/G7LB0caeTM
— Surya Oruganti (@suryaoruganti) September 9, 2018
He also took a video and posted on Twitter to make sure that his claim is genuine.
Here’s a video of the driver who was drunk enough to not know he was being recorded. He was not the driver claimed by the app either. pic.twitter.com/IPnwBkTZ7R
— Surya Oruganti (@suryaoruganti) September 9, 2018
In his subsequent tweets, Surya said that he has reported the details asking that the driver’s behavior needs to be caught and checked as it is a very serious safety issue. However, he claimed that Uber safety team called him back about 20 hours later and said that he shouldn’t drive a cab as that’s a safety hazard.
Uber India Support has responded with some tweets after the incident has come to their notice.
This is concerning, Surya. Please share your registered email ID and phone number through which you have requested this trip so that our safety team can get in touch with you at the earliest.
— Uber India Support (@UberINSupport) September 9, 2018
Hello Soumya, please note that in such cases, you can always trigger the ‘Emergency’ option located in the app, while an ongoing trip, to directly get into touch with us. Please drop us a note via the ‘Help’ section, so we can take up this issue.
— Uber India Support (@UberINSupport) September 15, 2018
However, Twitteratti has taken the matter seriously and took to the social media platform to went out their anger for poor service and lack of proper safety policies and system from the company. Take a look at how people have reacted:
This is no longer a news!
Bro, is this even a news. I’ve done this at least more than 10 times.
— Desikan Setlur (@appaslove) September 15, 2018
Safety the least concern for Uber!
— Apoorva Gupta (@apugupt) September 10, 2018
Similar incident from Kolkata airport.
I had to drive myself once from kolkata airport.. the driver was so sleepy and drowsy, he was veering off the road!! After i put the complain, some smart ass called me from uber and started preaching me how i should not drive myself!! @dkhos
— Kaushik Ganguly (@Kaushik09092859) September 15, 2018
Driver and vehicle different from what is shown in the app, not the first time!
This is not the first time I also face same situation when driver & vehicle is different than showing in app. And he charge me Rs 999 instead of Rs 570 by showing Google map KM.. when approach to uber they refund me Rs 140 as driver close call on airport after 4 hour.
— Yogesh Singh (@Yogesh_Singh25) September 15, 2018
Lack of live support a major threat to the security of passengers on Uber.
Lack of live support poses a major threat to security of passengers on Uber
— Asvathama Prasad (@damned_men) September 15, 2018
Yes, Uber needs to read this.
This is a serious issue! @Uber_India : please put in place right policies and enforce the same to ensure safety of passengers !!
— Chaitra Prabhakar (@chaitra1190) September 10, 2018
This sounds true and makes sense.
Uber passengers need to know car driving before book the cab
— Indra Kant (@TheIndraKant) September 16, 2018
Uber a lot less safe than Ola.
Uber is a lot less safer than Ola as it doesn’t have a customer support number to call during these kind of situations and report them,which is frustrating.
— Sid (@Sidharthajk) September 16, 2018
Can’t call back as no customer support number, Ola is way better.
@UberINSupport does nothing. I also had many problems. They literally call you back after days and you can’t call them either. I had to switch to @Olacabs. It’s way better. So @suryaoruganti, better take Ola from now. Atleast you can call them. Cheers.
— Mainak Ghosh (@mainak_gh) September 16, 2018
This is true.
— Biswojit Mahapatra (@i_ambiswojit) September 15, 2018
Meanwhile, let’s wait and see what changes Uber will come up with in the days to come for the safety of passengers.