Telecom ministry will soon start a toll free number ‘1955’ for reporting call drops and taking feedback of telecom subscribers.
“Short code 1955 has been allotted for IVRS system on call drop,” an official source told PTI. As per a letter by the Department of Telecom to operators in last week of November, “the toll free number is for the outbound calls to the subscribers, the IVRS system will have to present a pre-defined CLI (caller line identification) to the subscribers, through short code ‘1955’.”
It will be mandatory for telecom operators to provision subscribers with the toll free number. Also, it should be accessible for local and STD calling.
The government has directed state-run telecom firm MTNL to configure this short code. Official sources said that Telecom Minister Manoj Sinha will launch the service but did not disclose any further details.
On the other hand, Cellular Operators Association of India said that they have sought further technical clarifications.”The response is awaited. The industry remains committed towards addressing the issue of call drops and is continuously working shoulder to shoulder with the government, enhancing both investment and infrastructure,” COAI Director General Rajan S Mathews said.