Railways is the largest network that connects and transports people in India. Every day, it serves as a lifeline for millions of people. With such a titanic network, comes great responsibility. The railway officials form a strong backbone of this network because it is due to their persistent efforts that we are able to benefit from these services.
More importantly, it is the right assistance and cooperation between the passengers and railway officials that play a crucial role to smoothen the services. It is a collective framework.
A few days back, an incident took place on a train to Palakkad, where a TTE (Travelling Travel Examiner) went out of his away and helped the passengers to prevent major dilemma.
A family was traveling to Coimbatore and the ticket examiner, during his routine check, found out that the family had mistakenly booked the ticket for the wrong day. What he did next is very generous, humane and kind.
This is how he helped them get out of this mess. The passenger shared his experience:
Read the full text below:
Yesterday as I was travelling in train to Palakkad,this TTE was doing routine stuff, was stern yet polite….Never felt he was extraordinary….
But after sometime, a family of five, seemingly from some interior place/village got in….The TTE checked their tickets which was till Coimbatore and asked where they wanted to go from there….They replied they were going for a pilgrimage to Velankanni and had to catch a train from Coimbatore at 1 am….The TTE enquired for those tickets and said this….”If I tell you something, you may all feel disappointed…..The ticket you have reserved is for 25th….1am train…..That had already left today early morning….You need to have reserved tickets for the train on 26th to travel by the train from Coimbatore….” Hearing this the family including 3 small kids almost lost all their happiness….
It was then that the TTE proved himself to be extraordinary. He said “I shall try to help you book tickets online”….This is him helping them with online booking in his own mobile….
When we think of our nation and its development, small things like a change of attitude to ‘help fellow countrymen’ are the ones that reinstate our belief in governments and public systems….and makes one feel proud as an Indian….
was dismayed to hear from the TTE that the train they had booked tickets to travel from Coimbatore had in fact, already left! But the “stern” TTE knew better than to leave the family helpless, though he could very well have gone ahead minding his own work. His simple act of kindness is nothing less than an example of humanity.
Such a supporting attitude by the ticket examiner deserves a salute!