Despite the fact that a restaurant cannot charge its patrons extra for water bottles, there are many ways through which these restaurants take advantage of unknowing customers. Some restaurants charge extra by justifying expensive overheads such as cooling equipment cost, rising electricity prices and sometime for extra service.
This practice is still prevalent in a number of restaurants, but a person can take a remedial course by suing the violators of the ‘fair trade practice,’ just like this man from Hyderabad did.
The Sarvi Hotel located in Banjara Hills, Hyderabad, charged Ch. Kondaiah Rs 40 for a mineral water bottle that had an MRP of Rs.20.
The man decided to raise his voice against the so-called norm and dragged the popular eatery to court.
Result? Well, the hotel was asked to pay the customer Rs 20,000 for overcharging.
When Kondaiah asked the manager of the hotel the reason behind overcharging, he said “It’s a common practice”.
During the hearing, the hotel highlighted the law of “Principles of Hospitality”, according to which customers can’t complain for the prices being charged in the menu card.
Consumers who are charged more than the Maximum Retail Price (MRP) by shopkeepers and hotels can also dial up the Weights and Measures department for appropriate action.
Clearly, a good action against those hotels who sell products at double or triple their prices!