The Modi government is building the mother of all apps.
The Centre is developing a mobile application project called the Unified Mobile Application for New-age Governance (UMANG) that’ll eventually bring some 200 central, state and local government services onto a single platform.
According to a media report, the new service will enable you to book railway tickets, see land records, enquire about passport services and fill income tax, from a single platform.
UMANG is being developed by union ministry of communications and information technology’s national e-governance division (NeGD). The ministry is also looking for a partner to develop and roll out the platform.
Through this centralised mobile app, a user will be able to access these multiple services in 13 languages. For those who don’t own a smartphone, these services can be accessed through SMS and a single toll-free number.
The report says that in the first year, UMANG will include 50 services, which will grow to 200 by the third year. State governments, however, will be able to distinctly brand their own services within the app.
“UMANG platform and mobile app, in addition to the services on-boarded through the platform, shall have functionalities to integrate with mobile applications developed by various government departments separately,” the request for proposal has mentioned.
Though NeGD officials admit that government departments to join the platform won’t be easy. But they are hopeful that a strong user base and the functionality of the app will compel more departments to come onboard.
The mobile app will also integrate existing services like Aadhaar for authentication, the online payments platform PayGov, and Digilocker, the government’s cloud-based document management system.
This means a user can request for a government service and go through the entire process through a single app.
If successful, the UMANG project will change how quickly and efficiently people interact with government.