When we, I mean common men like you and me, talk about 5-star hotels, we can only talk about what we have read in papers or seen in photos, nothing much. True, with such an appealing prospect and luxuries, we can see or be there only in our imagination. From the doormen to the Champagne-filled suites, the most luxurious hotels in the world give off the idea that they have everything seamlessly under control. However, it is said that they are not so. There’s more going on behind the scenes than we might think.
Not so long ago, a Quora user posted a question – “What are things about 5-star hotels that they do not want you to know?”. A number of people who claim to have experience in hotels and hospitality replied to the question and they spilled out various behind-the-scenes secrets. Here are 13 most interesting ones that they had revealed.
1. They often know who you are before you arrive.
High-end hotels try to Google every guest who stays with them to get an idea of who they are, what they are like, and once again, rank the status of each. This will determine how good of a room they will get. A VP of a small company will likely get a better room than a Senior Associate of a large well-known company.
2. Your social status matters.
Your status gives you more leverage when staying in a plush hotel. If you are a high-profile guest, VIP guest, loyal guest, you provide value for them by staying there so they will most likely put you on the ‘special attention’ list.
The more status you have in society, the more they will pay attention to you.
3. They record your preferences and behavior in a database.
If you make a big deal about being put in a room near an elevator, that gets recorded. This is so they can get better at anticipating your needs and providing intuitive service which is considered 5-star level. If you are a troublemaker they may have a manager handle your check-in/check-out.
4. The higher the rate you pay, the more care you are given.
The higher room type you book, the more care you are given. The more stays/loyalty you have, the more care you are given. If you had a bad experience during a previous stay, the more care you are given. They don’t have the energy to give every single guest special care. They pick and choose!
5. No one can enter your room if your Do Not Disturb sign is on.
This is a legal matter. It’s a big deal if hotel staff enter your room while you have this on.
6. They often give free rooms to celebrities and influencers.
They host certain type of celebrity for free sometimes in their top suite hoping they will post on Twitter or Instagram on their own to “promote” the hotel. 5-star hotels or any hotel will never reveal who is staying with them. This is a big rule and the reason they earn their reputation and they rather rely on the guests to promote the hotel.
7. They allow famous people to be registered under an alias or as a non-registered guest (NRG).
This is done so that their name does not pop up on the computer screen if the front desk agent types it in. In fact, famous people never stay under their real name.
8. They protect your privacy if you are having an affair.
You will see people come with their side girlfriend/boyfriend one weekend and then with their family another. The staff will look the other way and will make sure they don’t accidentally mention something.
9. If you tip well, you will be treated better.
This one is obvious. Once you tip well, word gets around and bellmen and other staff will act more nicely towards you in case you decide to tip well again.
10. There are certain perks they don’t advertise.
Every good hotel has benefits and amenities included that are not advertised either on the web page, through phones or anywhere else, as they don’t want most guests to make use of them. This can include free Champagne and chocolate-covered strawberries, special decorations in your room, free breakfast, and even a room upgrade.
11. They don’t advertise if someone ever died in a particular hotel room.
People regularly die in hotels. Every 5-hotel does not want you to know if there was a death in the hotel or not because this affects the reputation of the brand. The establishment will do whatever it can to keep them quiet.
12. They don’t let you know the accommodation rate of the hotel room if you are booking from a third-party travel website.
This is because there is a commission involve between the hotel and the third-party website.
13. They have cockroaches too.
According to Claver, who, with 25+ years in Luxury Hospitality, said that “even the best-maintained hotel kitchens have some roaches.”
Do you believe the above secrets?