In a case that will refresh everyone’s memories of manhandling a passenger, IndiGo Airlines offloaded a passenger on April 9 at about 6 a.m. from its flight from Lucknow to Bengaluru after he complained about mosquitoes inside the aircraft. Bengaluru based prominent heart surgeon Dr. Saurabh Rai was deplaned by IndiGo Airlines crew at Lucknow airport and was also allegedly manhandled.
This time, the airline has allegedly deplaned a flyer from its flight no. 6E 541 at Lucknow Airport and did not even allow him to use any bus or car service to reach the airport lounge. As a result, the passenger was forced to walk down from plane to the lounge.
This happened after Dr. Saurabh Rai had complained about mosquitoes inside the flight and requested the crew to address the problem. However, he was told to keep seated quietly. A number of other passengers too had the same complaint but the airline crew did nothing for its resolution. This left the doctor agitated and eventually involved into an argument with the crew. The dispute turned ugly when Rai was asked to leave the flight and walk back to the terminal.
As per a report by DNA, some passengers requesting anonymity revealed that the doctor was also manhandled by the airline crew. In a video posted on Twitter page of a leading media house, Dr. Saurabh Rai had said that apart from misbehaving and manhandling, the crew also forced him write an apology letter as the flight was delayed because of the issue. Take a look at all that he said in the video below:
Dr. Saurabh Rai, the offloaded passenger, says he was called a terrorist by Indigo and was forced to write an apology letter after he complained of mosquitoes in the plane. pic.twitter.com/bjjXjcjlbY
— News18 (@CNNnews18) April 10, 2018
On the other hand, the airlines has claimed that the flyer was using a threatening language and had used words like “hijack” and thus they had acted as per safety protocols. On April 9, the airline had come up with two tweets on their Twitter page which appear to have been taken down. However, the text in their tweets was quoted by a leading media house on their Twitter page. Take a look:
A passenger, Saurabh Rai, scheduled to fly this morning from Lucknow to Bengaluru, was offloaded on grounds of unruly behaviour. He expressed concerns over mosquitos on board. Before cabin crew could address his concerns he became aggressive & used threatening language: IndiGo
— ANI (@ANI) April 10, 2018
As matter escalated after closure of the aircraft doors, he attempted to instigate other passengers on board to damage the aircraft & used words such as ‘hijack’. Hence, keeping in mind applicable safety protocols crew apprised pilot-in-command, who decided to offload him: IndiGo
— ANI (@ANI) April 10, 2018
Do you think that the airline is at fault this time as well and they have utterly misbehaved with the passenger? Do share your thoughts with us in the comments!