In a proof that Indian Railways is monitoring its Twitter handle quite actively, and is responding to passengers in distress, a sick man got quick help by Railways when his co-passenger tweeted about it.
Robin Singh, traveling from Ahmedabad to Delhi (Coach S-13, Berth No 65) in Ahmedabad-Delhi Ashram Express (12915), got sick and fell unconscious. He was in dire need of help.
Sensing this, one of his co-passenger tweeted to Anil Singhal, general manager of North Western Railway (NWR).
Singhal quickly swung into action and ordered Puneet Chawla, divisional railway manager (DRM) of Ajmer division, to make necessary arrangement to get Singh treated.
When the train reached the Abu Road railway station, medical officer Dr Satyajeet Chaterjee, commercial inspector Ashosk Sharma, and station inspector R M Jatav, reached the spot and gave the first aid to Singh.
The railway officials also made the arrangements for the stay of Robin Singh’s grandmother and others and got him admitted to a hospital. When Singh’s health improved, the officials sent him in the next train and also gave instructions to railway staff to take care of him.
Railway minister Suresh Prabhu through his twitter handle and the Indian railways twitter account are taking the whole meaning of ‘helping out’ to a new level. He is making extra efforts to make travelling on the Indian railways not just a pleasant experience but memorable even.