From 2017, India will have a single emergency number ‘112’ to help people reach immediate services of police, ambulance and fire department.
“Single emergency number ‘112’ will be operational from January 1,” a senior government official told Press Trust of India. At present, India has different emergency numbers – police (100), fire brigade (101), ambulance (102) and Emergency Disaster Management (108).
A person in distress has to only call ‘112’ and the call would be transferred to concerned departments immediately for help.
People can also make communication even through SMS. The service will also be accessible even through those SIMs and landlines whose outgoing call facility has been stopped or temporarily suspended.
Also, people can feed ‘112’ in panic button system which would be mandatory for all phones with effect from January 1, 2018.
An in-built GPS navigation system would be also mandatory.
Further, the emergency call service will be supported through call center which will have operators speaking in Hindi, English and the local language.
“At present, there are call centers which handle emergency number calls. They will be asked to handle calls on 112 as well. Besides, requirement of additional capacity is being worked out which will be in place by January 1,” the official said.