Indian Railway ministry is setting an example of an efficient governance.
Recently, an Ahmedabad-based passenger, Udit Rajpara, boarded the Mumbai-Ahmedabad double decker train from Mumbai. But, what he found was an unclean glass window near his seat. He said he couldn’t see through it.
Then he tweeted Railway minister Suresh Prabhu and the Divisional Railway Manager of Central Mumbai about it.
@drmbct @sureshpprabhu hard to see through window of train 12931double Decker , coach C7..please tc of it. pic.twitter.com/OW1bYj4sDR
— Udit Rajpara (@satya_nyaay) March 8, 2016
To his surprise, he got a reply within few minutes. He was told that his problem will be addressed at Valsad station.
@satya_nyaay @drmbct @sureshpprabhu Regret the Inconv. Unfor Train does not have on board service. Will be attnd at Valsad. Reg.
— Rupesh (@srdmebct) March 8, 2016
The 25-year-old chartered accountant said, “However, within a few minutes, three people from train staff came to him and spoke to him. The next station was Vapi and before we could reach Valsad, the window was cleaned at Vapi.”
@srdmebct @drmbct @sureshpprabhu Action Taken, thankyou Sir.. Really impressed by such quick response. pic.twitter.com/PNRHze5z3M
— Udit Rajpara (@satya_nyaay) March 8, 2016
@srdmebct@drmbct@sureshpprabhupic.twitter.com/C08RVcqSt1
— Udit Rajpara (@satya_nyaay) March 8, 2016
Not only that, after each station, a team of three-four people along with supervisor were ready at all stations to clean the window.
He says, “I was impressed by this prompt action. The supervisor at every station politely asked me if I needed any other assistance.”
