Priya Parashar, a resident of Patna, was travelling with her friend Shashank Shekhar when she asked the railway staff the reason behind not providing packaged Rail Neer water bottle on the train. Instead of giving her an answer, a staff member named Yogendra from the pantry car allegedly responded by misbehaving with her.
Shocked by the incident, Prashar and Shekhar , who were traveling from Mumbai to Amritsar (Golden Temple Mail), immediately registered their experience on Twitter, tagging the Indian Railways’ official handle.
The incident took place on Saturday at 8:30 pm after which Skekhar tweeted to @RailMinIndia.
Soon, Parashar tweeted from her handle @priyaparashar:
To her surprise, the Railway Ministry called them, asking for the details of her train, PNR and seat number, among other things.
On reaching Meerut, the Railway Protection Force (RPF) personnel came to their rescue. They imposed a fine on the staff member. Parashar was told about this over the phone by Railways authorities, a report in TOI said.
She later tweeted:
Much like Priya, Railway Minister Suresh Prabhu also came to the aid of Priya Namrata Mahajan who was travelling alone in Shalimar Mumbai Train, and she got help from the ministry after telling about her discomfort in a tweet.
She immediately got response from an official and she was immediately contacted. And she furnished her full details.
The Railway Ministry assured her of quick help:
On reaching Bhusaval station, she was attended by RPF Jawans. Soon, the male passenger was shifted to another coach.
She thanked the minister for speedy help from the Railway Ministry.
It seems that Suresh Prabhu through his twitter handle and the Indian railways twitter account are taking the whole meaning of ‘helping out’ to a new level.
If you get into any trouble in trains then you may call 182, or give a shoutout to the ministry on Twitter here: https://twitter.com/RailMinIndia
or tweet to Suresh Prabhu