People can upload a photo of the unclean area and the government promises to get it cleaned within specific time period. An official told HT that for example, overflowing dustbins, garbage dumps and sweeping has to done within 12 hours of lodging of a compliant.
Also, the complainant will get regular updates on the complaint’s status. “The idea behind launching of the Swachhata app was to ensure faster resolution of complaints. Once a picture is posted on the mobile and web platform, authorities won’t be able to ignore it,” said the official.
“They can also enquire about the status of their applications for the construction of toilets,” said Urban Development Minister Venkaiah Naidu.