Railways On A Roll: Online Grievance Redressal System For Employees, Drones Checking Progress

Suresh Prabhu is indeed working on a war-footing to make the Indian Railways the best in the world by 2030.

On April 20, the Railway Ministry announced that it is developing an online grievance redressal system for both serving as well as retired railway employees. Just a couple of days ago, the Railways used drones to inspect an ongoing railway project.

The online grievance redressal system, called ‘Nivaran’ (solution), will become operational from June 24, 2016.

It is aimed at benefitting around 27 lakh past and present employees of the Indian Railways. Nivaran will enable a railway personnel to file their grievance online, track its progress and disposal.


Grievances can be regarding reimbursement of medical claims, pension claims, compassionate appointment and improvement in staff quarters.

Making the system favourable to the employees, Prabhu has asked for the inclusion of an “appeal” mechanism, which will allow an employee to file a review against a decision of an authority.


The Ministry said that the Railway Minister will personally review the system and monitor its functioning.

As part of its modernization efforts, the Railways used drones to check the progress of an ongoing rail project in Rajasthan and Bihar.

For three days, a drone flew over a 42 km long Dedicated Freight Corridor (DFC) between Baghega to Srimadhopur in Rajasthan and 56 km long line between Durgawati and Sasaram in Bihar.


It helped the authorities prepare a status report on the two projects.

Officials said that drones will now be used to measure progress of all 170 projects the Railways is working on as of now.


Facebook Discussions