The Prime Minister’s Office has come to the aid of an aged couple in Kerala by enrolling them for Aadhar card at their home.
For months, Raja Sivaram, a financial consultant in Kerala, tried various channels to enroll his aged parents at home for Aadhaar cards, but to no avail. An enraged Sivaram then wrote to the Prime Minister’s Office. He said
“I wanted to shift with my parents from Palakkad to Coimbatore but they have no identity documents of their own. I hence wanted to get them an Aadhaar card before we shift out… Last Thursday, I wrote to PM and within three days, it was all done.”
Sivaram was surprised when he received the reply within minutes of sending the mail.
In the next 24 hours, he got four calls from the Aadhaar processing centre in Bengaluru, and within three days the Aadhar centre representatives were at his home. “As promised, two persons came with all the paraphernalia, set up the computer and other scanners, filled up the forms and took biometrics —all in an hour’s time,” he said.
Sivaram said he will be shifting to Coimbatore now and has been promised an online copy of the Aadhaar cards in a week’s time and physical copies in a month.
Sivaram story is not the only one.
According to Jitendra Singh, minister of state for PMO, the government received eight lakh citizen grievances last year and resolved 6.8 lakh out of them, while the rest are pending purely for technical reasons.
“People (during the UPA regime) did not hope that complaints will be solved and saw little purpose in lodging them. Under us, four times the number of grievances than earlier came last year, which shows people’s trust in promptness of the Modi government.”
Minister of state for PMO Jitender Singh
Narrating another incident where Modi government took immediate action on a public complaint, Singh said a retired colonel approached the PMO with a complaint, saying his 89-year-old mother was not getting the family pension after his father who retired as a superintending engineer in CPWD, and passed away in 2014.
“This was despite his father writing in 2010 to the department of pensions to include his wife’s name for family pension in the event he passed away. But the wife’s name was not registered for it,” Singh said.
The minister immediately called the complainant and assured him of help.
“His father drew a pension of Rs 40,000 and the wife was entitled to a pension of Rs 25,000 per month. I ordered that the papers be sent to the bank the same day,” Singh said.
Later, the complainant, who wasn’t even aware that Singh called him, sent a letter subsequently.
“I looked up the website to realise Jitendra Singh was the MoS, PMO. I called back to thank the minister himself who told me that it was the PM’s directive that no woman who has lost her husband recently should be further traumatised by delayed paperwork on pensions,” the letter said.