Taking a serious note of the grievances, Prime Minister Narendra Modi asked for strict action against the responsible officials including dismissal and slashing their pension.
During his ninth interaction through PRAGATI, a web-based interface for Pro-Active Governance and Timely Implementation, Modi urged all Secretaries whose departments have extensive public dealing, to set up a system for top-level monitoring of grievances immediately. The move came in regard with complaints and grievances from people related to the customs and excise sector.
Prime Minister Narendra Modi chairing 9th interaction through PRAGATI
According to reports, officials have said that though the Central Board of Excise and Customs had already been initiating steps to warn errant officials and installed CCTV cameras to keep a tab on them, the PM wants that quick action should be taken in such cases. “Modi also asked top bureaucrats to work together and resolve prickly issues quickly and get out of the government way of doing business by passing files from one to another,” said sources.
According to the department of personnel and training (DoPT) rules, under Rule 56(J) a government officer can be retired if it is in public interest.
“Notwithstanding anything contained in this rule, the appropriate authority shall, if it is of the opinion that it is in public interest to do so, have the absolute right to retire any government servant by giving him notice of not less than three months in writing or three months’ pay and allowances.”
Also, Rule 48 of Central Civil Services (Pension) Rule states that a government servant can be required to retire in public interest.
In the meeting in which top officials of various central departments and state governments were present, the Prime Minister also reviewed the progress of vital infrastructure projects in the road, railway, coal, power and renewable energy sectors, spread over several states, including Maharashtra, Haryana, Uttar Pradesh, Himachal Pradesh, Jharkhand, West Bengal, Odisha, Chhattisgarh, and Rajasthan. Modi reviewed the progress of the Ujjwal Discom Assurance Yojana (UDAY) which aims to give affordable and accessible power to all.
“Among the significant projects reviewed today were the Mumbai Trans-Harbour Link, the Delhi Mumbai Industrial Corridor (DMIC) and the Jal Marg Vikas Project from Allahabad to Haldia, ” said an official release by the government.