A Thane resident won a consumer forum battle against the IRCTC following a mental agony he suffered due to something that is a headache for every Indian train passenger.
It so happened that on May 5, 2013 Bajaj was to board the Nagpur-Mumbai Express from Amravati.
Bajaj had purchased a reserved ticket through the IRCTC portal for Rs.300 and his train was scheduled to depart at 7.40 pm.
When he reached the station, he learnt – like everyone in India does – that the train was late by four-and-half hours.
Due to his urgency in reaching his destination, Bajaj was forced to travel in a general compartment of another train by purchasing a ticket of Rs.180. And you know what travelling in a general compartment of an Indian train means.
He narrated his plight before the Thane District consumer Redressal Forum. He had also filed an RTI query with the IRCTC headquarters in New Delhi which told him that the train was indeed running behind schedule.
Though the IRCTC refunded the cost of his original ticket (Rs.300), Bajaj demanded that the Indian Railways subsidiary refund the money he spent on the second ticket, the RTI charges and compensate him for the agony he suffered.
Based on the fact that the IRCTC refunded his original ticket, the forum concluded that there was indeed a delay in the service. So the court directed IRCTC to pay Bajaj because they gave him the wrong train schedule.