Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh has said that Centre has disposed off a record 93,000 public grievances against various government departments within a month’s time.
Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh indianexpress
In August the Centre received a total of 1,00,903 grievances and of these 93,379 — or 93 per cent — were resolved, Singh said.
He termed it as government’s efforts to minimise the pendency and to ensure quick disposal of complaints from the citizens.
Singh said people are now showing faith in the redressal mechanism of the central government which is the main reason behind rise in the number of grievances received in the last two years.
As per official data, a total of 8,81,132 public grievances were received last year as against 2,70,255 in 2014. During 2012, a total of 1,76,126 such grievances were received as against 2,09,637 in 2013.
Various departments working under the Centre have been asked to resolve public grievances within a maximum of two months time.
People can raise their complaints at Centralised Public Grievances Redress and Monitoring System (CPGRAMS) portal — aimed at providing the citizens with a platform for redressal of their grievances.