Indian Railways is set to launch a facility from April for those passengers who find it hard to cancel their confirmed tickets and claim refund.
By dialing 139, a customer does not have to rush to the counter to cancel confirmed tickets. The 139 facility is meant for those who bought tickets from counters.
“After giving details of the confirmed ticket on 139 the sender will get a one-time password (OTP). Passenger has to reach the counter the same day and reveal the OTP to claim refund,” said a senior Railway Ministry official.
According to the official, a lot of passengers are now finding it difficult to reach counters to cancel the reserved tickets within the stipulated time and as a result they are losing money.
As per the new refund rules, railways has doubled the ticket cancellation charge.
The official also said that the refund rules were revised to discourage touts and ticketing agents who engage in black marketing of tickets, but it has also led to inconvenience in some genuine cases. The tickets which are booked online can be cancelled on the ticketing websites.