At par with ‘Digital India’ dream, Narendra Modi-led government is planning to make all public services available on mobile phones in the next five years.
If this happens, then people won’t have to wait in queues in public departments and getting work done will become simpler and more efficient.
Services on mobile phone will make getting work done easier.
According to the report submitted by the Department of Administrative Reforms and Public Grievances (DARPG) to the Prime Minister Office (PMO), the move has been hailed as a vital one for the development of the country.
was prepared along with Nasscom and KPMG and the Nasscom president R Chandrashekhar emphasised on the need for digital technologies as important to deliver services to the people.
The foreword of the report, written by J.S. Deepak, former secretary of Department of Electronics and Information Technology, reads:
“In order to achieve the vision of Digital India and ensure the delivery of government services to citizens, the mobile platform needs to be leveraged to its full potential.”
Deepak, who was named telecom secretary recently, added, “Multi-lingual mobile-governance services are important for service delivery. Aadhaar-linked, mobile-based authentication mechanism needs to be developed to become a widely-used channel for citizen authentication.”
Also, if India’s all public services are available on mobile phone, then India will also move up in UN E-Government Index. It is currently at 119 position out of 193 countries.