Prime Minister Narendra Modi has now passed a directive which will not only bring much relief to Indian population but will also speed up the way government addresses public grievances.
According to reports, Modi’s directive stipulates a maximum deadline of two-month for addressing complaints.
The PM said:
“Grievance redressal is one of the biggest aspects of good governance and there was need for focused action within the next one month. PMO has been receiving a lot of complaints about tardy grievances disposal through several interactive platforms.”
A comprehensive district-wise “review of citizen-centric services” will be performed across the country so as to know about the status of social sector schemes.
He said he would like to know about the progress of schemes like the Widow Pension Programme and eradication of leprosy and while he took stock of the progress of vital infrastructure projects.
He then went on to stress upon the digitization of land records and integration, and linking those data with that of people’s Aadhaar accounts. He said the it was important to monitor because it would help understand how successfully has the ‘Pradhan Mantri Fasal Bima Yojana’ been implemented.